The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value / Frederick F. Reichheld with Thomas Teal.

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School ; 2001, c1996.Description: xviii, 323 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	Lahore Business School Library Shelf No. 63, LBS	Book	658.4 REI-L 1996 803366 (Browse shelf(Opens below))	Available		803366

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Includes a new preface by the author.

"Bain & Company, Inc."

Includes bibliographical references and index.