MARC details
| 000 -LEADER |
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| fixed length control field |
01044cam a2200325 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
47355263 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20140303105203.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
011015t20011996enka b 001 0 eng |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
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| National bibliography number |
GBA1-W6484 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
1578516870 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
LBS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Edition number |
22 |
| Classification number |
658.4 |
| Item number |
REI-L 1996 803366 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Reichheld, Frederick F. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The Loyalty Effect : |
| Remainder of title |
The Hidden Force Behind Growth, Profits, and Lasting Value / |
| Statement of responsibility, etc |
Frederick F. Reichheld with Thomas Teal. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boston, Mass. : |
| Name of publisher, distributor, etc |
Harvard Business School ; |
| Date of publication, distribution, etc |
2001, c1996. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 323 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes a new preface by the author. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"Bain & Company, Inc." |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Loyalty. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Strategic planning. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Job satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Labor productivity. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Teal, Thomas, |
| Dates associated with a name |
1937- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Books |