E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan.
Material type: TextPublication details: New York : AMACOM, American Management Association, 2001.Description: viii, 341 p. : ill. ; 24 cmISBN:- 0814406068
- 658.812 21 ZEM-E 2001 804200
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Books | Lahore Business School Library Shelf No. 82, LBS | Book | 658.812 ZEM-E 2001 804200 (Browse shelf(Opens below)) | Available | 804200 |
Total holds: 0
Includes bibliographical references (p. 323-325) and index.