E-Service :
Zemke, Ron.
E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan. - New York : AMACOM, American Management Association, 2001. - viii, 341 p. : ill. ; 24 cm.
Includes bibliographical references (p. 323-325) and index.
0814406068
00057607
Customer loyalty.
Internet marketing.
658.812 / ZEM-E 2001 804200
E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan. - New York : AMACOM, American Management Association, 2001. - viii, 341 p. : ill. ; 24 cm.
Includes bibliographical references (p. 323-325) and index.
0814406068
00057607
Customer loyalty.
Internet marketing.
658.812 / ZEM-E 2001 804200