E-Service :

Zemke, Ron.

E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan. - New York : AMACOM, American Management Association, 2001. - viii, 341 p. : ill. ; 24 cm.

Includes bibliographical references (p. 323-325) and index.

0814406068

00057607


Customer loyalty.
Internet marketing.

658.812 / ZEM-E 2001 804200
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