Total quality management /
Besterfield, Dale H.
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, NJ : Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
Principles and Practices -- Introduction -- Leadership -- Customer Satisfaction -- Employee Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Tools and Techniques -- Benchmarking -- Information Technology -- Quality Management Systems -- Environmental Management System -- Quality Function Deployment -- Quality by Design -- Failure Mode and Effect Analysis -- Products Liability -- Total Productive Maintenance -- Management Tools -- Statistical Process Control -- Experimental Design -- Taguchi's Quality Engineering. Pt. 1. 1. 2. 3. 4. 5. 6. 7. Pt. 2. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
0130993069
2002074916
Total quality management.
658.4013 / BES-T 2011 805358
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, NJ : Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
Principles and Practices -- Introduction -- Leadership -- Customer Satisfaction -- Employee Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Tools and Techniques -- Benchmarking -- Information Technology -- Quality Management Systems -- Environmental Management System -- Quality Function Deployment -- Quality by Design -- Failure Mode and Effect Analysis -- Products Liability -- Total Productive Maintenance -- Management Tools -- Statistical Process Control -- Experimental Design -- Taguchi's Quality Engineering. Pt. 1. 1. 2. 3. 4. 5. 6. 7. Pt. 2. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
0130993069
2002074916
Total quality management.
658.4013 / BES-T 2011 805358