Total quality management / Dale H. Besterfield ... [et al.].
Material type:
TextPublication details: Upper Saddle River, NJ : Prentice Hall, 2003.Edition: 3rd edDescription: xi, 640 p. : ill. ; 24 cmISBN: - 0130993069
- 658.4013 21 BES-T 2011 805358
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
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Books
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Lahore Business School Library Shelf No. 66, LBS | Book | 658.4013 BES-T 2011 805358 (Browse shelf(Opens below)) | Available | 805358 |
Includes bibliographical references (p. 631-633) and index.
Pt. 1. Principles and Practices -- 1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- Pt. 2. Tools and Techniques -- 8. Benchmarking -- 9. Information Technology -- 10. Quality Management Systems -- 11. Environmental Management System -- 12. Quality Function Deployment -- 13. Quality by Design -- 14. Failure Mode and Effect Analysis -- 15. Products Liability -- 16. Total Productive Maintenance -- 17. Management Tools -- 18. Statistical Process Control -- 19. Experimental Design -- 20. Taguchi's Quality Engineering.