Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001 - xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.).
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
007231267X (acidfree paper)
00026733
Service industries--Management.
658 / FIT-S 2001 802666
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001 - xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.).
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.
007231267X (acidfree paper)
00026733
Service industries--Management.
658 / FIT-S 2001 802666