Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN:

007231267X (acidfree paper)

Subject(s):

Service industries -- Management

DDC classification:

658 21 FIT-S 2001 802666

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Holdings ( 2 )
Title notes ( 2 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	Lahore Business School Library Shelf No. 44, LBS	Book	658 FIT-S 2001 802666 (Browse shelf(Opens below))	Available		802666
Audio Visual Materials	Lahore Business School Library Audio Visual Section	Not for loan and check out is restricted	658 FIT-S 2001 CD802666 (Browse shelf(Opens below))	Not For Loan (Restricted Access)		CD802666

Total holds: 0

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.