| 000 | 00694cam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 3524793 | ||
| 005 | 20140320174328.0 | ||
| 008 | 960510s1997 enka b 001 0 eng | ||
| 020 | _a0631200878 (alk. paper) | ||
| 040 | _aLBS | ||
| 082 | 0 | 0 |
_a658.812 _220 _bCAR-I 1997 804167 |
| 100 | 1 | _aCartwright, Roger. | |
| 245 | 1 | 0 |
_aIn charge of customer satisfaction / _cRoger Cartwright, George Green. |
| 260 |
_aOxford ; _aCambridge, Mass. : _bBlackwell Publishers, _c1997. |
||
| 300 |
_axiv, 209 p. : _bill. ; _c25 cm. |
||
| 440 | 0 | _aIn charge | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aGreen, George, _d1951- |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c6618 _d6618 |
||