| 000 | 01014cam a22002414a 4500 | ||
|---|---|---|---|
| 001 | 12081958 | ||
| 005 | 20140320142239.0 | ||
| 008 | 000627s2001 nyua b 001 0 eng | ||
| 020 | _a007136479X (acidfree paper) | ||
| 040 | _aLBS | ||
| 082 | 0 | 0 |
_a658.812 _221 _bBER-E 2001 804171 |
| 100 | 1 | _aBergeron, Bryan P. | |
| 245 | 1 | 4 |
_aThe eternal e-customer : _bhow emotionally intelligent interfaces can create long-lasting customer relationships / _cBryan P. Bergeron. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2001. |
||
| 300 |
_axxvi, 261 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [235]) and index. | ||
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aInternet marketing. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh021/00057875.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh021/00057875.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html |
| 942 |
_2ddc _cBK |
||
| 999 |
_c6585 _d6585 |
||