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	1.	Call Centers for Dummies/ Real Bergevin. by Bergevin,Real Material type: Text; Format: print ; Literary form: Not fiction Publication details: Canada: John Wiley & Sons, c2006 Availability: Items available for loan: Lahore Business School Library (2)Call number: 658.812 BER-C 2006 804169, ... Place hold Add to cart (remove)
	2.	The Customer Response Management Handbook : Building, Rebuilding and Improving Your Results / Darlene D. Richard. by Richard, Darlene D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sydney ; New York : McGraw-Hill, 2002 Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 RIC-C 2002 804154. Place hold Add to cart (remove)

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