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Cases in total quality management : manufacturing and services / Jay H. Heizer, Jay Nathan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cincinnati, Ohio : South-Western College Pub., c1998
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.562 HEI-C 2005 803814.

2.
Quality : A Critical Introduction / John Beckford. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, 1998
Online resources:
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.562 BEC-Q 2001 803827.

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