Return on quality : measuring the financial impact of your company's quest for quality / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
Material type: TextPublication details: Chicago, Ill. : Probus Pub. Co., c1994.Description: xx, 225 p. : ill. ; 24 cmISBN:- 1557385475
- 658.562 20 RUS-R 1994 803861
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Books | Lahore Business School Library Shelf No. 75, LBS | Book | 658.562 RUS-R 1994 803861 (Browse shelf(Opens below)) | Available | 803861 |
Total holds: 0
ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.
Includes bibliographical references and index.