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1.
The outside-in corporation : how to build a customer-centric organization for breakthrough results / Barbara E. Bund. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2006
Online resources:
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 BUN-O 2006 800091.

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2.
Customer Service: Career Success Through Customer Loyalty / Paul R. Timm. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India: Pearson Education, c2008
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 TIM-C 2008 815429.

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