Your search returned 2 results.

1.
The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.

by Bergeron, Bryan P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2001Online access: Publisher description | Table of contents | Contributor biographical information Availability: Items available for loan: Lahore Business School Library [Call number: 658.812 BER-E 2001 804171] (1).

2.
E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan.

by Zemke, Ron | Connellan, Thomas K, 1942-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM, American Management Association, 2001Availability: Items available for loan: Lahore Business School Library [Call number: 658.812 ZEM-E 2001 804200] (1).

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