The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2001.Description: xxvi, 261 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	Lahore Business School Library Shelf No. 82, LBS	Book	658.812 BER-E 2001 804171 (Browse shelf(Opens below))	Available		804171

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Includes bibliographical references (p. [235]) and index.