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1.
The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2001
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 BER-E 2001 804171.

2.
E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, American Management Association, 2001
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 ZEM-E 2001 804200.

3.
Researching Customer Satisfaction & Loyalty : How to Find Out What People Really Think / Paul Szwarc. by Series: Market research in practice series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India ; London ; London, PA : Kogan Page, 2005
Other title:
  • Researching customer satisfaction and loyalty.
Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 SZW-R 2005 804153.

4.
Sell the brand first : how to sell your brand and create lasting customer loyalty / by Dan Stiff. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2006
Availability: Items available for loan: Lahore Business School Library (2)Call number: 658.827 STI-S 2006 800083, ...

5.
customer service career success through customer loyalty paul r timm by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: india pearson 2008
Availability: Items available for loan: The University of Lahore, Gujrat campus (1)Call number: 658.812 TIM-C 2008 905242.

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