Refine your search
Availability
-
Authors
- Bitner, Mary Jo (2)
- DeLong, Thomas (1)
- Fitzsimmons, James A... (1)
- Fitzsimmons, Mona J. (1)
- Gremler, Dwayne D. (1)
- Nanda, Ashish (1)
- Zeithaml, Valarie A. (2)
- Show more
- Show less
-
Collections
-
Holding libraries
-
Item types
- Audio Visual Materials (1)
- Books (4)
-
Locations
- Audio Visual Section (1)
- Shelf No. 44, LBS (2)
- Shelf No. 81, LBS (2)
-
Topics
- Consultants (1)
- Customer services (2)
- Marketing (2)
- Professions (1)
- Service industries (4)