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	1.	Enemy within : actions that self-destruct companies, customer service and jobs : where they come from, how to change them / Richard W. Buchanan. by Buchanan, Richard W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sydney ; New York : McGraw-Hill, c1996 Other title: Enemy within. Actions that self-destruct. Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.812 BUC-E 1996 804168. Place hold Add to cart (remove)
	2.	How customers think : essential insights into the mind of the market / Gerald Zaltman. by Zaltman, Gerald Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2003 Availability: Items available for loan: Lahore Business School Library (1)Call number: 658.8342 ZAL-H 2003 804274. Place hold Add to cart (remove)