Gattorna, John. Living supply chains : how to mobilize the enterprise around delivering what your customers want / John Gattorna. - New York : Financial Times Prentice Hall, 2006. - xiv, 336p.: ill.(b&w); 8cm. Includes bibliographical references. ISBN: 978813171675 Subjects--Topical Terms: Business logistics.Customer services. Dewey Class. No.: 658.5 / GAT-L 2006 807827