Fitzsimmons, James A. <br/><br/>
Service Management :  Operations, Strategy, Information Technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 7th ed. 
 - New York :  McGraw-Hill,  c2011. 
 - xvii, 541 p. :  ill. ;  29 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/><label>ISBN: </label>9780073403359 (alk. paper) 
<br/><br/><label>LCCN: </label>2010000230 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / FIT-S 2011 807328