Quality Management /
Howard S. Gitlow ... [et al.].
- 3rd ed.
- Boston : McGraw-Hill/Irwin, c2005.
- xviii, 797 p. : ill. ; 24 cm.
- McGraw-Hill/Irwin series Operations and decision sciences .
Rev. ed. of: Quality management / Howard Gitlow, Alan Oppenheim, Rosa Oppenheim. c1995 Includes index.
System requirements for accompanying CD-ROM: PC, Pentium processor, Windows 98/2000, Internet Explorer 5, Microsoft Office or equivalent.