Richard, Darlene D. <br/><br/>
The Customer Response Management Handbook :  Building, Rebuilding and Improving Your Results / 
Darlene D. Richard. 
 - Sydney ;  New York :  McGraw-Hill,  2002. 
 - xiv, 546 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>007470978X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management.--Australia<br/>Customer services--Australia.<br/>Office management--Australia.
<br/><br/><label>Dewey Class. No.: </label>658.812  / RIC-C 2002 804154