Zemke, Ron. <br/><br/>
E-Service :  24 Ways to Keep your Customers When the Competition is Just a Click Away / 
Ron Zemke, Tom Connellan. 
 - New York :  AMACOM, American Management Association,  2001. 
 - viii, 341 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 323-325) and index. 
<br/><br/><label>ISBN: </label>0814406068 
<br/><br/><label>LCCN: </label>00057607  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Internet marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZEM-E 2001 804200