TY  - BOOK
AU  - Cartwright,Roger
AU  - Green,George
TI  - In charge of customer satisfaction
SN  - 0631200878 (alk. paper)
U1  - 658.812 20
PY  - 1997///
CY  - Oxford, Cambridge, Mass.
PB  - Blackwell Publishers
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -