Cartwright, Roger. <br/><br/>
In charge of customer satisfaction / 
Roger Cartwright, George Green. 
 - Oxford ;  Cambridge, Mass. :  Blackwell Publishers,  1997. 
 - xiv, 209 p. :  ill. ;  25 cm. 
 - In charge .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0631200878 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812  / CAR-I 1997 804167