Buchanan, Richard W. <br/><br/>
Enemy within :  actions that self-destruct companies, customer service and jobs : where they come from, how to change them / 
 Enemy within.  Actions that self-destruct. 
Richard W. Buchanan. 
 - Sydney ;  New York :  McGraw-Hill,  c1996. 
 - vi, 249 p. :  ill. ;  21 cm. 
<br/><br/><label>ISBN: </label>0074703242 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee morale.<br/>Employee motivation.<br/>Psychology, Industrial.
<br/><br/><label>Dewey Class. No.: </label>658.812  / BUC-E 1996 804168