TY - BOOK AU - Bergeron,Bryan P. TI - The eternal e-customer: how emotionally intelligent interfaces can create long-lasting customer relationships SN - 007136479X (acidfree paper) U1 - 658.812 21 PY - 2001/// CY - New York PB - McGraw-Hill KW - Customer loyalty KW - Internet marketing N1 - Includes bibliographical references (p. [235]) and index UR - http://www.loc.gov/catdir/description/mh021/00057875.html UR - http://www.loc.gov/catdir/toc/mh021/00057875.html UR - http://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html ER -