01014cam a22002414a 4500
12081958
20140320142239.0
000627s2001 nyua b 001 0 eng
007136479X (acidfree paper)
LBS
658.812
21
BER-E 2001 804171
Bergeron, Bryan P.
The eternal e-customer :
how emotionally intelligent interfaces can create long-lasting customer relationships /
Bryan P. Bergeron.
New York :
McGraw-Hill,
c2001.
xxvi, 261 p. :
ill. ;
24 cm.
Includes bibliographical references (p. [235]) and index.
Customer loyalty.
Internet marketing.
Publisher description
http://www.loc.gov/catdir/description/mh021/00057875.html
Table of contents
http://www.loc.gov/catdir/toc/mh021/00057875.html
Contributor biographical information
http://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html
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