Bergeron, Bryan P. <br/><br/>
The eternal e-customer :  how emotionally intelligent interfaces can create long-lasting customer relationships / 
Bryan P. Bergeron. 
 - New York :  McGraw-Hill,  c2001. 
 - xxvi, 261 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [235]) and index. 
<br/><br/><label>ISBN: </label>007136479X (acidfree paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Internet marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812  / BER-E 2001 804171