TY  - BOOK
AU  - Bergevin,Real.
TI  - Call Centers for Dummies
SN  - 8126507101
U1  - 658.812 22
PY  - 2006///
CY  - Canada
PB  - John Wiley & Sons
KW  - Call centers--Management
KW  - Customer services--Management
N1  - include index
ER  -