Bergevin,Real. <br/><br/>
Call Centers for Dummies/ 
Real Bergevin. 
 - Canada:  John Wiley & Sons,  c2006. 
 - xvi,362p.:  ill.;  23cm. 
<br/><br/>include index 
<br/><br/><label>ISBN: </label>8126507101 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BER-C 2006 804169