TY  - BOOK
AU  - Taormina,Tom
AU  - Brewer,Keith
TI  - Implementing ISO 9001:2000: the journey from conformance to performance 
SN  - 0130619094
U1  - 658.562 21
PY  - 2002///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall PTR
KW  - Total quality management
KW  - Quality assurance
KW  - Quality control
KW  - ISO 9001 Standard
N1  - Includes index
ER  -