Taormina, Tom. <br/><br/>
Implementing ISO 9001:2000 :  the journey from conformance to performance / 
Tom Taormina with Keith Brewer. 
 - Upper Saddle River, N.J. :  Prentice Hall PTR,  c2002. 
 - xxi, 323 p. :  ill. ;  25 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0130619094 
<br/><br/><label>LCCN: </label>2002265382 
<br/><br/><label>Nat. Bib. No.: </label>GBA1-W2635 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality assurance.<br/>Quality control.<br/>ISO 9001 Standard.
<br/><br/><label>Dewey Class. No.: </label>658.562  / TAO-I 2000 803851