TY  - BOOK
AU  - Heaphy,Maureen S.
AU  - Gruska,Gregory F.
TI  - The Malcolm Baldrige National Quality Award: A yardstick for quality growth 
T2  - Engineering process improvement series
SN  - 020163368X (pbk. : alk. paper)
U1  - 658.56207973 20
PY  - 1995///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Awards
KW  - United States
N1  - Includes bibliographical references (p. 431-432) and index
ER  -