TY - BOOK AU - Jeston,John AU - Nelis,Johan TI - Business Process Management: Practical Guidelines to Successful Implementations SN - 0750669217 U1 - 658.4063 22 PY - 2006/// CY - Burlington, MA PB - Butterworth-Heinemann KW - Industrial management KW - Production planning KW - Reengineering (Management) KW - Business planning KW - Process control N1 - Includes bibliographical references (p. [429]-432) and index; Ch. 1; How can we demystify business process management? --; Ch. 2; What is business process management? --; Ch. 3; Why is it important to improve business processes before automating them? --; Ch. 4; When should you do BPM - what are the main drivers and triggers? --; Ch. 5; Who should be involved in BPM? --; Ch. 6; Why are organizational strategy and process architecture important in BPM implementation? --; Ch. 7; How do you sell BPM technology to the organization? --; Ch. 8; What are the critical success factors in a BPM project? --; Ch. 9; What are the critical implementation aspects for a BPM solution? --; Ch. 10; Why do you need a structured approach to implementing BPM? --; Ch. 11; Framework overview --; Ch. 12; Guidelines on how to use the framework --; Ch. 13; Organization strategy phase --; Ch. 14; Process architecture phase --; Ch. 15; Launch pad phase --; Ch. 16; Understand phase --; Ch. 17; Innovate phase --; Ch. 18; People phase --; Ch. 19; Develop phase --; Ch. 20; Implement phase --; Ch. 21; Realize value phase --; Ch. 22; Sustainable performance phase --; Ch. 23; Essentials introduction --; Ch. 24; Project management --; Ch. 25; People change management --; Ch. 26; Leadership --; Ch. 27; BPM maturity --; Ch. 28; Embedding BPM within the organization --; App. A; Organization strategy phase --; App. B; Process architecture phase --; App. C; Launch pad phase --; App. D; Understand phase --; App. E; Innovate phase --; App. F; Develop phase --; App. G; People phase --; App. H; Implement phase --; App. I; Realize value phase --; App. J; Sustainable performance phase --; App. K; People change management essential --; App. L; Embedding BPM in the organization ER -