Business Process Management : Practical Guidelines to Successful Implementations /
John Jeston and Johan Nelis.
- 1st ed.
- Burlington, MA : Butterworth-Heinemann, 2006.
- xxi, 437 p. : ill. ; 26 cm.
Includes bibliographical references (p. [429]-432) and index.
How can we demystify business process management? -- What is business process management? -- Why is it important to improve business processes before automating them? -- When should you do BPM - what are the main drivers and triggers? -- Who should be involved in BPM? -- Why are organizational strategy and process architecture important in BPM implementation? -- How do you sell BPM technology to the organization? -- What are the critical success factors in a BPM project? -- What are the critical implementation aspects for a BPM solution? -- Why do you need a structured approach to implementing BPM? -- Framework overview -- Guidelines on how to use the framework -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essentials introduction -- Project management -- People change management -- Leadership -- BPM maturity -- Embedding BPM within the organization -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Understand phase -- Innovate phase -- Develop phase -- People phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- People change management essential -- Embedding BPM in the organization. Ch. 1. Ch. 2. Ch. 3. Ch. 4. Ch. 5. Ch. 6. Ch. 7. Ch. 8. Ch. 9. Ch. 10. Ch. 11. Ch. 12. Ch. 13. Ch. 14. Ch. 15. Ch. 16. Ch. 17. Ch. 18. Ch. 19. Ch. 20. Ch. 21. Ch. 22. Ch. 23. Ch. 24. Ch. 25. Ch. 26. Ch. 27. Ch. 28. App. A. App. B. App. C. App. D. App. E. App. F. App. G. App. H. App. I. App. J. App. K. App. L.