Laguna, Manuel. Business Process Modeling, Simulation and Design [+CD] / Manuel. Laguna, Johan Marklund. - New Delhi: Pearson, c2011. - xiii, 429 p.; ill.; 26 cm. CD Index. ISBN: 9788131761359 Subjects--Topical Terms: Management.Simulation Methods. Dewey Class. No.: 658.40352 / LAG-B 2011 806275