TY  - BOOK
AU  - Field,S.W.
AU  - Swift,K.G.
TI  - Effecting a quality change: an engineering approach 
SN  - 0340676515
U1  - 658.562 21
PY  - 1996///
CY  - London, New York
PB  - Arnold, Wiley
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references (p. [125]-128) and index
UR  - http://www.loc.gov/catdir/toc/els051/96228844.html
UR  - http://www.loc.gov/catdir/description/els032/96228844.html
ER  -