Field, S. W.

Effecting a quality change : an engineering approach / S.W. Field, K.G. Swift. - London : New York : Arnold ; Wiley, 1996. - ix, 147 p. : ill. ; 24 cm.

Includes bibliographical references (p. [125]-128) and index.

0340676515 0470236884 (Wiley)

96228844


Quality control.
Total quality management.

658.562 / FIE-E 1996 803516