Davenport, Thomas H., 1954- Mission Critical : Realizing the Promise of Enterprise Systems / Thomas H. Davenport. - Boston, MA : Harvard Business School Press, 2000. - x, 335 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0875849067 LCCN: 99051644 Subjects--Topical Terms: Management information systems. Dewey Class. No.: 658.4038011 / DAV-M 2000 800279