TY - BOOK TI - Harvard business review on crisis management SN - 1578512352 (alk. paper) U1 - 658.4056 22 PY - 2000/// CY - Boston PB - Harvard Business School Press KW - Crisis management KW - Industrial management KW - Strategic planning N1 - Includes bibliographical references and index; Managing the crisis you tried to prevent / Norman R. Augustine -- When an executive defects / Anurag Sharma and Idalene F. Kesner -- A strategic approach to managing product recalls / N. Craig Smith, Robert J. Thomas, and John A. Quelch / Right away and all at once: how we saved Continental / Greg Brenneman -- Media policy--what media policy? / Sandi Sonnenfeld -- After the layoffs, what next? / Suzy Wetlaufer -- Leadership when there is no one to ask: an interview with Eni's Franco Bernab�e / Linda Hill and Suzy Wetlaufer -- Lincoln Electric's harsh lessons from international expansion / Donald F. Hastings ER -