Lovelock,Christopher H. <br/><br/>
Managing Services:  Marketing,operations and human resources/ 
Christopher H.Lovelock. 
 - 2nd ed. 
 - New Jersey:  Prentice Hall,  c1992. 
 - xvi,472p.:  ill.;  24cm. 
<br/><br/>include index 
<br/><br/><label>ISBN: </label>0135447011 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658  / LOV-M 1992 802669