Fitzsimmons, James A. <br/><br/>
Service management :  Operations, Strategy, Information Technology / 
James A. Fitzsimmons.; Mona J. Fitzsimmons. 
 - 7th ed. 
 - New Delhi:   McGraw Hill Education ,  c2014. 
 - xviii, 541p.:  ill.;  28 cm. 
<br/><br/>Appendices , Name Index, Subject Index. 
<br/><br/><label>ISBN: </label>9789339204471 9339204476 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>United States.<br/>Economic history.
<br/><br/><label>Dewey Class. No.: </label>658  / FIT-S 2014 812349