TY - BOOK AU - Summers, Donna C.S. TI - Quality Management: Creating and Sustaining Organizational Effectiveness SN - 9789332551855 U1 - 658.4013 22 PY - 2015/// CY - Noida India PB - Pearson, KW - Organizational effectiveness KW - Total quality management KW - Quality control KW - Total quality control N1 - Index ER -