TY  - BOOK
AU  - Anton, Jon.
ED  - Petouhoff, Natalie L.
ED  - Kalia, Shalini.
TI  - Customer Relationship Management: The Bottom Line to Optimizing Your ROI 
SN  - 9788131791530
U1  - 658.812 22
PY  - 2013///
CY  - Delhi
PB  - Pearson
KW  - Customer relations--Management
N1  - Index
ER  -