TY - BOOK AU - Barnes Jo. AU - Barnes JO TI - Quality matters: An Introduction to Quality Improvment and Audit in Healthcare SN - 189884500 U1 - 362.10685 22 CY - London PB - Brighton KW - Total quality management in government KW - Public administration KW - Evaluation KW - Organizational effectiveness KW - Quality assurance KW - Comparative government ER -