TY  - BOOK
AU  - Zemke,Ron
AU  - Connellan,Thomas K.
TI  - E-Service: 24 Ways to Keep your Customers When the Competition is Just a Click Away 
SN  - 0814406068
U1  - 658.812 21
PY  - 2001///
CY  - New York
PB  - AMACOM, American Management Association
KW  - Customer loyalty
KW  - Internet marketing
N1  - Includes bibliographical references (p. 323-325) and index
ER  -