Johnston,Robert. <br/><br/>
Service operations management :  improving service delivery / 
Robert Johnston,Graham Clark. 
 - 2nd ed. 
 - New Delhi:  Pearson,  c2005. 
 - 516p.;  ill.;  24cm. 
<br/><br/><label>ISBN: </label>9788120315208 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658.5  / JOH-S 2005 806162