Quality improvement projects in health care : / problem solving in the workplace /
by Eleanor Gilpatrick.
- Thousand Oaks, Calif. : Sage Publications, c1999.
- xviii, 389 p. ; 24 cm.
Includes bibliographical references ( p. 133-135) and index.
Medical care--Quality control. Medical care--Evaluation. Total quality management. Medical care--Quality control--Case studies. Medical care--Evaluation--Case studies. Total quality management--Case studies.